Samsung Business Academy Privacy Policy
Effective: 2018.01.01
Samsung Electronics Co., Ltd. (Data Controller) ("Samsung," "we," "us," "our") knows how important privacy is to its customers and their employees and partners, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices with respect to personal information collected through Samsung Business Academy with commercial customers (collectively, the "Business Services").
This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Business Services or changes in the applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on the Business Services or by emailing you, where appropriate.
What information do we collect about you?
We will collect various types of personal information in connection with the Business Services.
  • We will collect personal information that you provide, such as your name, address, e-mail address and contact details, job title and position, company, language, registration details, and any communications you send or deliver to us;
  • We will collect data about your use of the Business Services, including the time and duration of your use; information stored in cookies that we have set on your device; and information about your device settings; device IDs("International Mobile Equipment Identity, Serial Number"); internet protocol address ("IP address") and information derived from your IP address such as your geographic location.
  • We will collect information about the products and services(including training service/course) you or your employer have bought, payment data, activations and registrations data and other information provided in connection with a transaction;
  • We also may receive personal information about you from your employer or service provider or from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you (as permitted by law, or otherwise with your separate consent).
  • We also may receive personal information from you provided to us through our service center, customer surveys, registration to attend our offline marketing events or visits our representatives from time to time.
  • In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization's employees, customers, partners, or suppliers.
  • In some cases, your business contact data may be provided to us by a designated entity within your business or enterprise (such as a member of your IT department)
You can choose not to provide us with certain types of information, such as 'State'. In some cases, this may limit your ability to use the Business Services. We¡¯ll do our best to explain these limitations when we¡¯re asking for your information so you can make an informed decision.
How do we use your information?
We may use information we collect for the following purposes:
  • to provide products and services that you (or your employer) requested and to register or authenticate you or your device;
  • to respond to your questions or requests for information;
  • to offer better and more customized products and services that take into account your company's purchasing history and service record and other relevant information;
  • subject to your consent where required by applicable law, to inform you about new products and services;
  • for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
  • to understand the way companies use the Business Services so that we can improve them and develop new products and services;
  • to provide maintenance services and to maintain a sufficient level of security on the Business Services;
  • to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers, for example, in legal proceedings, internal investigations and investigations by competent authorities;
  • to provide you technical support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications;
  • to improve and develop products, services and support including through quality control, research and data analysis activities;
  • to manage and develop our business relationship with you
  • otherwise with your separate consent where required by applicable law or as described to at the time your information is collected.
Samsung processes personal information for the purposes described above. Samsung¡¯s legal basis to process personal information includes processing:
  1. So that we can keep our promises to you, such as providing you with the Business Service;
  2. To promote our business interests (for example, to manage our relationship with you and improve your customer service experience), including communications on our website, third party websites, and online platforms;
  3. To comply with the law and legal processes;
  4. With your consent (for example, to send direct marketing communications).
If you give consent, you can always revoke by contacting us as specified in the Contact Us section of this Privacy Policy.
Samsung is the data controller of your personal information as described above. Some of our European Samsung subsidiaries also process your personal information in their countries. Where applicable, the European Samsung subsidiary has its own local Privacy Policy on its website to explain this.
To whom do we disclose your information?
We will disclose your information internally within our business, but only to those who need it to further provide Services or to help with your requests.
We will also disclose your information to the following entities, only to the extent that this will be necessary to provide the Business Services:
  • Samsung affiliates;
  • third parties when necessary to provide you with requested products and services. For example, we may disclose your payment data to financial institutions as appropriate to process transactions that you have requested;
  • companies that provide services for or on behalf of us, such as companies that help us with the billing process;
  • other parties: (i) to comply with the law or respond to compulsory legal process (such as a search warrant or other court order); (ii) to verify or enforce compliance with the policies governing our Business Services; (iii) to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, or customers; (iv) as part of a merger or transfer, or in the event of a bankruptcy;
  • with other third parties when you consent to or request such sharing.
Submissions that you make to public areas of a website, mobile application, or other online service, such as bulletin boards may be viewable to other users of the Business Services. We do not control, and are not responsible for, how other users of the Business Services may use this information. For example, personal information that you submit in public areas could be collected and used by others to send you unsolicited messages or for other purposes.
How do we keep your information secure?
We take data protection seriously. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Business Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.
Where do we transfer your information?
Your use or participation in the Business Services may involve transfer, storage and processing of your information outside of your country of residence, consistent with this policy. Such countries include, without limitation, the Republic of Korea. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside the EEA. For more information on the safeguards we take to ensure the lawful transfer of your data to countries outside the EU, or to obtain a copy of the contractual agreements in place, please contact us by the methods outlined in the Contact Us section of this Privacy Policy.
What are your rights?
Your personal information belongs to you. You can ask us to provide details about what we¡¯ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as to provide to you your personal information that we¡¯ve collected so you can use it for your own purposes. To exercise your rights, please contact us by the methods outlined in the Contact Us section of this Privacy Policy.However, requesting the deletion of your personal information may also result in a loss of access to the Business Services.
If you request deletion of personal information, you acknowledge that you may not be able to access or use the Business Services and that residual personal information may continue to reside in Samsung's records and archives for some time in compliance with applicable law, but Samsung will not use that information for commercial purposes. You understand that, despite your request for deletion, Samsung reserves the right to keep your personal information, or a relevant part of it, in line with our data retention policy and applicable laws, if Samsung has suspended, limited, or terminated your access to the website for violating the Samsung Terms of Use or any other applicable Samsung policy or applicable law, when necessary to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers.
How long do we keep your information?
We won¡¯t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it¡¯s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
1. At least the duration for which the information is used to provide you with a service;
2. As required under law, a contract, or with regard to our statutory obligations;
3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
What third-party services do we use?
Our Business Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer¡¯s hard drive.
We use the following cookies:
  • Strictly necessary cookies. These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interest.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
(More information : https://www.cornerstoneondemand.com/client-cookie-policy/)
  • cscx. Category: Functional, Purpose: Session,
    Reasons: This cookie provides our 24x7 global performance monitoring system with regional statistics to ensure our pages load quickly and consistently. This cookie contains the name of the portal logged into and an identifier representing a logged in user
  • _accss. Category: Functional, Purpose: Session
    Reasons: This cookie is used for automated course launch functionality in the Curriculum Player. This cookie keeps track of the Curriculum ID if launched in the Curriculum Player and the next Learning Object to be launched. This cookie contains Curriculum and Learning Object GUIDs. This cookie does not contain any Personal Informaiton
  • Anon_user_cart_cookie. Category: Functional, Purpose: Session
    Reasons: This cookie is used for automated course launch functionality in the Curriculum Player. This cookie keeps track of the Curriculum ID if launched in the Curriculum Player and the next Learning Object to be launched. This cookie contains Curriculum and Learning Object GUIDs. This cookie does not contain any Personal Informaiton
  • ASP.NET_SessionId. Category: Functional, Purpose: Session
    Reasons: This is default cookie that is required for ASP based pages to load. Without this cookie, our website will not function. This cookie contains the unique session identifier. This cookie does not contain any Personal Information
  • c-n-s. Category: Functional, Purpose: Session
    Reasons: This cookie is required to support content file encryption and Java applets when a client launches http content. This cookie contains the name of the portal logged into.
  • CYBERU. Category: Functional, Purpose: Session
    Reasons: This cookie is used to support session timeout due to inactivity. This cookie contains the unique session key and the URL.
  • CYBERU_lastculture. Category: Functional, Purpose: Session
    Reasons: this cookie is used to ensure our login and maintenance pages load in the local language of origin. This cookie contains the region (e.g., US) as available by Browser configuration
  • CyberUErrorMessage. Category: Functional, Purpose: Session
    Reasons: This cookie carries over the error message from the originating page to the actual page that displays the error. This cookie contains the error message GUID. This cookie does not contain any Personal Information.
  • loginCyberU_LogoutRedirectUrl. Category: Functional, Purpose: Session
    Reasons: This cookie holds the redirect URL used after a user¡¯s session times out.
  • QS_COOKIE_ENC. Category: Functional, Purpose: Session
    Reasons: This cookie is required for query string encryption when the user is logged out of their session so that the user¡¯s Return URL link can navigate back to the same page and be successfully decoded. This cookie contains the first eight characters of the session ID. This cookie does not contain any Personal Information.
  • SessionGUID. Category: Functional, Purpose: Session
    Reasons: This cookie contains a unique session identifier. This cookie protects against Session Fixation vulnerability. This cookie does not contain any Personal Information.
  • sco. Category: Functional, Purpose: Session
    Reasons: This cookie is used for course launch functionality in the Online Course Player for SCORM 1.2/AICC. The cookie keeps track of the sco ID if launched as the player can display multi SCOs which can be launched. Can contain the sco relative path and user int identifier. This cookie does not contain any Personal Information.
  • Csodlaunch. Category: Functional, Purpose: Session
    Reasons: This cookie is used during course playing and should identify if the current launch attempt belongs to an existing attempt or a new one. This cookie contains the Corp Name and the User ID. This cookie does not contain any Personal Information.
  • ContentSettings. Category: Functional, Purpose: Session
    Reasons: This cookie is used for IE browser to indicate compatibility that the browser engine will use. This will determine the respective meta header in the online course player. This cookie does not contain any Personal Information
  • multiVPoll. Category: Functional, Purpose: Session
    Reasons: This cookie is used to let the browser know whether or not to poll to check if a new version of an online course has been published after the user has launched an online course.
  • amplitude_id. Category: Functional, Purpose: Session
    Reasons: Amplitude uses a system of three IDs to track users: Device ID, User ID, and Amplitude ID. First we gather the Device ID and User ID as detailed below. Then we will produce an Amplitude ID, which is the ID that is used to track unique users throughout the platform
We do not share the information collected by the cookies with any third parties.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
The cookie¡¯s lifetime is set by default to 30 minutes but can be adjusted based on client preferences.
Your Choices and Selecting Your Communication Preferences
You can make choices about whether to receive B2B promotional communications from us by following the subscribe options made available at the interactive customized services platform and the unsubscribe instructions included in every communication sent by us.
You can opt out of Samsung's promotional e-mails by clicking the "opt out" or "unsubscribe" link in the e-mail you receive. Also, you can go to "my profile" menu at our website at any time to change your preferences or profiles.
Please understand that if you opt out of receiving B2B promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us. Your request will take effect within 30 days.
And also, if you choose to object to receive B2B promotional communications from us, it will not affect receiving marketing communications and information from Samsung services which you separately consent to receive marketing information from.
These choices do not apply to service notifications or other required communications that are considered part of certain Solutions, which you may receive periodically unless you stop using or cancel the Solution in accordance with its terms and conditions.
Contact
You can contact us to update your preferences, correct your information, submit a request, or ask us questions.
You can contact us at:
Data Controller
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu,
Suwon-si, Gyeonggi-do 16677, Republic of Korea
Samsung Electronics has offices across Europe, so we can ensure that your request or query will be handled by the data protection team based in your region.
The easiest way to contact us is through our Privacy Support Page at
https://www.samsung.com/request-desk.
You can also contact us at:
European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS
You can lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal information infringes applicable law. Contact details for all EU supervisory authorities can be found at
https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.